Reactive repairs
You report a fault, we attend, and we close it out.
- A single point of contact for reports
- Attendance arranged around the occupier
- Specialist trades brought in where the work requires it
- The fault closed out and confirmed back to you
Property management in central London
Where a landlord, freeholder or board wants the day-to-day running of a property taken off their hands, we take it on. That covers tenanted flats and houses as well as the communal areas of a block. Because we carry out the work ourselves, most repairs do not need a separate contractor bringing a separate margin.
What is included
What managed maintenance covers
One arrangement covering repairs, servicing and reporting across a property or a portfolio.
Planned maintenance
Servicing and seasonal work booked before something fails.
- Seasonal checks and servicing coordination
- Redecoration cycles
- Repairs scheduled between tenancies
- Condition noted before it becomes a defect
Reporting
A written record of what was done and what it cost.
- Quoted works issued in writing before instruction
- Works history kept per property
- Costs reported back against the quote
- Photographs where they evidence condition
Communal areas
Looking after the common parts
Entrance halls, stairwells and external fabric belong to the building and not to any one flat. We maintain them for freeholders, residents’ management companies and RTM companies to a schedule you agree in advance.
Communal repairs
Repairs to the halls, stairs and shared circulation.
- Entrance halls, stairwells and landings
- Communal lighting and fixtures
- Doors, locks and entry hardware
- Floor coverings in shared circulation
Redecoration
Cyclical decoration of shared areas.
- Communal redecoration programmes
- Making good after works or leaks
- Period detail repaired rather than replaced
- Work staged around resident access
External fabric
Outside repairs, from rainwater goods to the front steps.
- External repairs and make-good
- Rainwater goods and gutter clearance
- Railings, steps and entrance surrounds
- Defects identified before they spread
Working with boards
Written quotes your board can minute
Quotes before instruction
For directors who have to answer to leaseholders.
Quoted works go to the board in writing before anything is instructed, so a decision can be minuted and shown to leaseholders who ask what their money went on.
- Itemised written quotes
- Scope stated in plain English
- Costs reported against the quote on completion
Scheduled inspections
For buildings without a full-time manager.
Common parts are walked on a schedule and the condition recorded, so the board hears about a problem from us before a leaseholder raises it.
- Recorded inspections of shared areas
- Defects flagged with a recommendation
- A written record the board can keep
Scope
What we do not do
Worth stating plainly, because it is the first thing most people ask.
We are not a letting agent
We look after the building and its condition.
- We do not find or vet tenants
- We do not negotiate tenancies or serve notices
We do not handle your money
Nothing but our own invoices passes through us.
- We do not collect rent or hold deposits
- Service charge funds stay with the freeholder, the management company or its accountant
We are not accountants or company secretaries
Our work is the building fabric.
- We do not prepare service charge accounts or issue demands
- We do not keep company books or handle statutory filings
Typical clients
Who we manage property for
The arrangement is the same shape in each case. What changes is who receives the reporting.
Landlords and investors
One flat, a house, or a portfolio across several boroughs.
Reporting is kept per property, so you can see what each one has cost across the year. We deal with the occupier directly to arrange access unless you would rather do that yourself.
Freeholders, RMCs and RTM companies
Boards responsible for the common parts of a block.
Quoted works go to the board in writing before instruction, and inspections of the shared areas are recorded so the board has something to keep and to show leaseholders.
Process
How the job runs
A managed property runs on the same four stages as a one-off job. Site survey, fixed written quote, scheduled works, then a joint sign-off. See the full process.
Do you collect rent?
No. We do not collect rent, and we do not hold deposits or client money. Our invoices cover the work we have carried out, and nothing else passes through us.
Do you hold service charge money?
No. Service charge funds stay with the freeholder, the management company or its accountant. We invoice for the work we carry out and hold no client money.
Can you manage a portfolio rather than one property?
Yes. We keep the reporting per property, so you can see what each one has cost across the year.
Do you work for managing agents as well as landlords?
Yes. Where an agent already holds the client relationship, we act as the maintenance contractor behind it, with reporting suited to their own records. Quoted works still go in writing to whoever is instructing us.
Who arranges access with the tenant?
We do, directly, unless you would rather do it yourself. We only use occupier contact details to arrange the works.
Do you prepare service charge accounts?
No. We do not prepare accounts, issue demands or handle company filings. We look after the building fabric.
Tell us about the property and we will send a fixed quote.
Monday to Friday, 8:00 to 18:00.