A contractor, not an agent
Systasis Properties is a contractor. We maintain buildings and carry out works on them. We do not let property, we do not find or vet tenants, we do not negotiate tenancies or serve notices, and we do not hold rent, deposits, service charge funds or any other client money. Our invoices cover work we have carried out, and nothing else passes through us.
That boundary matters when you are deciding who to call. If you need someone to market a flat or handle a tenancy, that is a letting agent. If you need the building looked after and the works done, that is us.