Maintenance and repairs for London property owners

An ongoing arrangement for landlords, freeholders, agents and commercial occupiers, covering one property or a portfolio. You report a fault once and it gets closed out, and the predictable work is booked in before something fails. This is the repair side on its own, without the wider management arrangement.

Get started

Get a free maintenance quote

This is step one: tell us the property and what you need. The next screen asks for your contact details. The consultation, site visit and written quote are free and carry no obligation.

What is included

Reactive and planned maintenance, in one arrangement

Most owners want both. Fixing what breaks is cheaper when the predictable work is already scheduled.

01

Reactive repairs

Report it once and it gets dealt with.

  • One number and one email for all reports
  • Leaks, blockages and water damage
  • Heating and hot water faults (gas work by Gas Safe registered engineers)
  • Doors, locks, windows and entry hardware
  • Making good after the repair
02

Planned maintenance

The work you can see coming, booked before it bites.

  • Seasonal checks and gutter clearance
  • Servicing coordinated and dates tracked
  • Redecoration cycles
  • Repairs scheduled between tenancies
  • Condition recorded on each visit
03

Records

A written history per property.

  • Every job logged against the property
  • Costs reported against the quote
  • Photographs where they evidence condition
  • Recurring faults flagged with a recommendation
  • A record you can hand to an accountant or a lender
Typical clients

Who we maintain property for

Anyone who owns or runs a building and does not want to be the one chasing trades.

Landlords and managing agents

Tenanted residential property, single units or portfolios.

We arrange access with the occupier directly and confirm the fault closed back to you. Where an agent holds the client relationship, the reporting is shaped to their records.

Commercial occupiers and freeholders

Offices, retail units and common parts.

Work staged around trading hours where the unit stays open. For blocks, communal repairs and inspections are recorded so a board has something to keep.

Who we work with:

  • Landlords
  • Portfolio investors
  • Managing agents
  • Freeholders, RMC and RTM boards
  • Commercial occupiers
  • Retail units
  • Homeowners
Process

How maintenance works

Every repair, however small, is priced and signed off the same way. See the full process.

  1. 1

    Free consultation and site visit

    Report the fault, or have us walk the property once at no charge so we already know how it is built and where the services run when something does go wrong.

  2. 2

    Detailed scope and quote

    A written price for the job before it is booked. Where a portfolio wants a set programme of planned visits, that programme is quoted in advance as its own scope.

  3. 3

    Planning and scheduling

    We arrange access with the occupier directly unless you would rather do it, and stage work around trading hours where a unit has to stay open.

  4. 4

    Delivery with regular updates

    The fault is closed out and confirmed back to you, with the reporting kept per property so a portfolio stays legible unit by unit.

  5. 5

    Final inspection and handover

    Certificates and inspection records are handed over, so a landlord, an agent or a board has something to keep on file.

FAQ

Common questions

More on the general FAQ page.

How quickly can you attend?

It depends on the fault and the current schedule. Get in touch with the details and we will tell you when we can attend before you commit to anything.

Do you offer a 24 hour emergency service?

We do not advertise a 24 hour call-out. Our hours are Monday to Friday, 8:00 to 18:00. Tell us what the building needs and we will be straight with you about what we can commit to.

Is this the same as your property management service?

No. This covers the repairs and the servicing. Property management is the wider arrangement, where we also hold the day-to-day running of the property and report on it. Many owners start here and move across later.

Do you charge a standing monthly fee?

No standing fee is required to use us. Work is quoted and invoiced as it arises. Where a portfolio wants a set programme of planned visits, that programme is quoted in advance as its own scope.

Who do tenants contact when something breaks?

Whichever you prefer. Tenants can report faults to us directly, or you can pass them on. We only use occupier contact details to arrange the works.

Do repairs ever need building control sign-off or a certificate?

Some do. Replacing a boiler, electrical work beyond minor repairs, and changing windows are notifiable, and that work is carried out by appropriately qualified and registered engineers. We tell you at quote stage where a certificate is due, and hand it over when the job is finished.

Tell us what needs looking after and we will quote it.

Monday to Friday, 8:00 to 18:00.